We ship out coffee at the beginning and middle of each month. Shortly after receiving your order, we’ll reach out to confirm when you’d like your order dispatched. You can change this anytime.

We only supply whole beans because coffee begins to oxidize and lose flavor within 15 minutes after being ground. By grinding your coffee fresh, you preserve its full aroma and taste. We recommend investing in a good grinder to ensure the best quality and freshness with every cup!

The goal of our subscription is to introduce you to new varieties while ensuring you’re always satisfied with your selection. If something isn’t quite right, let us know—we’re here to make it better.

Coffee has a limited shelf life and begins to lose its flavor within 3 to 4 weeks, especially when exposed to air, light, and moisture, which break down its natural oils and aromatic compounds. Gems takes a different approach by partnering with small-batch roasters who roast their beans within 7 to 10 days of delivery. This ensures every cup is as fresh, flavorful, and aromatic as possible.

We ship directly from our location in Fort Assiniboine, Alberta. We receive shipments from roasteries across Alberta, as well as select roasteries from around the world, and dispatch them to our customers or make them available for pick-up.

Yes! Select pick-up at our location at checkout to save on shipping.